Frequently Asked Questions

Everything you need to know about your next pair of performance shoes.

How do I find the right shoe size for my sport?

We recommend measuring your foot in centimeters and referring to our specific brand size guides. If you are between sizes, we generally suggest sizing up for running shoes to allow for foot expansion during exercise.

What is your return policy for worn athletic shoes?

We offer a 30-day 'Test Run' guarantee. If your shoes aren't performing as expected, you can return them for a full refund or exchange, even if you have taken them for a spin around the block.

How long does shipping take for domestic orders?

Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for athletes who need their gear ready for an upcoming race or match.

Do you offer professional gait analysis?

Yes, we offer complimentary virtual gait analysis. Simply upload a video of yourself running on a treadmill to our portal, and our experts will recommend the best stability or neutral shoes for your stride.

Are your products covered by a warranty?

All footwear at Frontrunners Footwear is covered by a 6-month manufacturer warranty against structural defects. This does not cover normal wear and tear from high-mileage use.

Which payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay for larger equipment purchases.